9:00 am - 5:00 pm
8:30 am - 5:30 pm
8:30 am - 5:00 pm
8:30 am - 8:00 pm
8:30 am - 4:30 pm
9:00 am - 1:00 pm
Our surgeries are all on the ground floor and we are fully equipped to provide disabled access. We are more than happy to assist you, should you need any. If you have any special requirements, please call in advance to ensure we are able to meet them.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance with Laws
We will disclose your Personal Information where required to do so by law or subpoena.
At Cheam Village Dental Studios we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.
Complaints can be made by telephone or in writing via email or through our online website contact form, by the patient or by an authorised person on the patient’s behalf. Complaints should be made to the ‘Cheam Village Dental Studios Clinic Management’, and should be clear, so that they can be dealt with efficiently.
Every complaint will receive a written/email acknowledgement within 2 days, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks).
For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Cheam Village Dental Studios accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.
No Tolerance of Abuse Policy
At Cheam Village Dental Studios we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Cheam Village Dental Studios reserves the right to refuse treatment and admission.
ICO No. ZA441219